Privacy Policy

1. Information We Collect

• Account Information: When you register for our services, we collect details such as your name, business email, agency name, and contact details.
• WhatsApp Interaction Data: As an AI tool integrated with WhatsApp, we process messaging records, voice notes, and instructions sent by your agency team to run workflows.
• Patient Case Information: Under your direction, we process patient medical reports, passport details, travel itineraries, invoices, and clinic quotations required to coordinate medical travel.

2. How We Use Your Information

• To provide, maintain, and support the AriaBee platform.
• To run AI-driven workflows (e.g. summarizing medical records via DigiDoc, parsing itineraries via Sophia, and processing sales playbooks).
• To analyze and improve our services, detecting bugs, and optimizing AI model performance.

3. Data Sharing and Disclosures

We do not sell your personal or patient data. We only share information with partner clinics, hotels, and transport providers under your explicit instruction, or when legally required to do so in compliance with healthcare data protection standards (GDPR, KVKK).

4. Data Security and Retention

We implement industry-standard technical and organizational measures to secure medical files, passport scans, and payment details. Data is retained only as long as necessary to fulfill the operational services of your agency or as required by law.

5. Your Rights and Choices

Depending on your location, you may have rights under GDPR, KVKK, or local privacy laws to access, correct, or request deletion of the personal data we hold. To exercise these rights, contact us at privacy@ariabee.com.